Frequently Asked Questions
How do we order tickets?
Although everything is typically completed in-person, we just introduced a new way to receive E-Tickets over email. You can drop into the ticket office during our normal operating hours (Monday - Thursday from 9:00 - 4:00) and we can print out your tickets and simply hand them to you. The only exception to this is Disney World, which has to be ordered at least three weeks in advance. Shipping times for these tickets may vary and are subject to change at any time.
What do I need to know before I come in to purchase tickets?
If you are purchasing Disneyland or Disney World military promo tickets, you need to be aware that they have a purchase restriction of six tickets per service member. For nearly all other ticket types, any amount may be purchased. Additionally, Disney requires that the service member or their spouse with their eligible I.D. be present at the park and with the group on at least the first use. The eligible member must also use one of the tickets. As previously mentioned, Disney World tickets need to be ordered at least 3 weeks in advance.
Every ticket type has an expiration date and sometimes includes black-out dates. Disneyland military tickets in particular do not expire until 12/18/2020 and have black-out dates from 04/05/2020 - 04/12/2020. For a different ticket type, be sure to ask about the dates if not already mentioned by the ticketing agent. You may be able to find the black out dates for your park on our pricing list.
Although our ticket office is tax-exempt, we utilize the TOAST point of sale system which includes a 4% card processing fee for all card transactions (including debit). We recommend you bring cash or check to avoid paying this fee.
Some tickets such as Universal Studios and Seaworld may require the first and last names of every patron on the ticket. Disney parks no longer have this requirement.
In summary, we recommend you pay cash or check, you should ensure you are eligible to purchase, you should be aware of the dates you are going on your trip, you should be aware of the people going with you, and some tickets (such as the Disney Military Promotional ones) have purchase and other restrictions to keep in mind.
Where are you located?
Building 6220 at Camp Williams. Google maps link.
Building 6220 is located by the PX and next to the parade field. As you are walking into the building, the ticket office is the very first office on your right. Unless I am currently with a customer, you are welcome to come in.
I'm going to Disney World on short notice. What are my options?
You may have to get your tickets in Orlando. The first option is Shades of Green, a military resort on the property of Disney World which offers the same military tickets as our office. The second most popular option is this ticket office in Orlando.
Where can I check to see if I'm eligible?
To purchase our regularly discounted tickets, please view the General eligibility I.D. form below. If you want to purchase Disneyland / Disney World military promotional tickets, please view their own specialized I.D. sheet below.
General eligibility was recently expanded to Vets with a VA documented service-connected disability or their caretakers under the Purple Heart and Disabled Veterans Equal Access Act. If you qualify under this new act, please bring your VHIC card showing your eligible status, or if you are the registered caretaker, please present an eligibility letter from the VA Office of Community Care along with a valid form of I.D. For more information on obtaining a VHIC or letter from the VA, call 1-877-222-8387.
