ticketing office

Ticketing Information for 2021

I purchased tickets for Disneyland / Disney World in 2020 and couldn't use them. What now?

Disney has extended the expiration dates of their tickets from 2020.

For Disney World specifically:

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1.       WDW 2020 Military Promotional Salute Tickets are VALID for use through September 26, 2021

2.       Authorized patrons may purchase up to six(6) WDW Military Salute tickets at 2020 prices until Feb 14, 2021

3.       If a guest has already purchased 2020 Military salute tickets – they may purchase up to an additional six (6) tickets for use through  September 26, 2021.

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For Disneyland:

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"Disneyland, the 2020 Salute is valid through 12/16/21. The usage window of "2020 Disneyland 3 and 4 day Military Salute Promotional Tickets" previously sold prior to or after this extension notice will be extended through December 16, 2021 with the block-out dates of 12/19/20 - 1/4/21 and 3/26/21 - 4/11/21. If the guest is unable to visit by December 16, 2021, Disney will allow the guest to apply the value of a wholly unused Ticket toward the purchase of a ticket for a future date."

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For Universal Orlando:

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The 2020 Military Promotion tickets are extended for use through December 17, 2021 with NO Blockouts. Last day of sale remains December 27, 2020. The extended use takes effect immediately.

How can I purchase discounted tickets for 2021?

Although there are many options, we recommend doing so virtually.

Contact our ticketing office at with a valid military email and we can either put in your order for Disney World tickets or send certain types of E-Tickets directly via email. Keep in mind that Disney World tickets have to be shipped out and picked up from our office upon arrival which can take up to three weeks.

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If you do not have access to a military email, arrangements may be made to verify eligibility via the web chat service ZOOM. As we begin to reopen our office on Thursdays, we expect changes to be made to how we do this process moving forward.

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Lastly, if you cannot purchase your tickets from our office or are leaving on short notice, Disney World tickets may be purchased and received at the Shades of Green resort in Orlando.

Don't see your park of choice?

Ask the ticket office. Over 1K ticket options are available including most major theme parks. For specific questions, please check to see if it was answered in our FAQ before contacting us.

Give us a call

E-Tickets

We are proud to introduce E-tickets -- a new way to process and receive your tickets without the hassle of coming out to our office. All you need is a verified military email address.

F.A.Q.

Before contacting the ticket office with questions, we highly recommend you read through our FAQ to see if your question has already been answered. If you have a specific question that is not already answered here, feel free to reach out!

Frequently Asked Questions

How do we order tickets?

Although everything is typically completed in-person, we just introduced a new way to receive E-Tickets over email. You can also drop into the ticket office during our normal operating hours and we can print out your tickets and simply hand them to you. The only exception to this is Disney World, which has to be ordered at least three weeks in advance. Shipping times for these tickets may vary and are subject to change at any time.

What do I need to know before I come in to purchase tickets?

You should first ensure you are eligible to purchase.

If you are purchasing Disneyland or Disney World military promo tickets, you need to be aware that they have a purchase restriction of six tickets per service member. For nearly all other ticket types, any amount may be purchased. Additionally, Disney requires that the service member or their spouse with their eligible I.D. be present at the park and with the group on at least the first use. The eligible member must also use one of the tickets. As previously mentioned, Disney World tickets need to be ordered at least 3 weeks in advance.

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Every ticket type has an expiration date and sometimes includes black-out dates.  For any particular ticket type, be sure to ask about the dates if not already mentioned by the ticketing agent. You may be able to find the black out dates for your park on our pricing list (currently outdated).

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Although our ticket office is tax-exempt, we utilize the TOAST point of sale system which includes a 4% card processing fee for all card transactions (including debit). We recommend you bring cash or check to avoid paying this fee.

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Some tickets such as Universal Studios and Seaworld may require the first and last names of every patron on the ticket. Disney parks no longer have this requirement.

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In summary, we recommend you pay cash or check, you should ensure you are eligible to purchase, you should be aware of the dates you are going on your trip, you should be aware of the people going with you, and some tickets (such as the Disney Military Promotional ones) have purchase and other restrictions to keep in mind.

Where are you located?

Building 6220 at Camp Williams. Google maps link.

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Building 6220 is located by the PX and next to the parade field. As you are walking into the building, the ticket office is the very first office on your right. Unless I am currently with a customer, you are welcome to come in.

I'm going to Disney World on short notice. What are my options?

You may have to get your tickets in Orlando. The first option is Shades of Green, a military resort on the property of Disney World which offers the same military tickets as our office. The second most popular option is this ticket office in Orlando.

Where can I check to see if I'm eligible?

To purchase our regularly discounted tickets, please view the General eligibility I.D. form below. If you want to purchase Disneyland / Disney World military promotional tickets, please view their own specialized I.D. sheet below.

General eligibility was recently expanded to Vets with a VA documented service-connected disability or their caretakers under the Purple Heart and Disabled Veterans Equal Access Act. If you qualify under this new act, please bring your VHIC card showing your eligible status, or if you are the registered caretaker, please present an eligibility letter from the VA Office of Community Care along with a valid form of I.D. For more information on obtaining a VHIC or letter from the VA, call 1-877-222-8387.